Privacy Policy

When you visit our website, book an appointment, or use our enquiry form, we may collect the following types of information:

• Personal details such as your name, phone number, email address, and date of birth.
• Health information you choose to share with us, such as symptoms, medical history, or reason for consultation.
• Appointment details including preferred date, time, and treatment type.
• Technical data such as your browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

We use the information we collect to:

• Schedule, confirm, and manage your appointments.
• Provide safe and appropriate physiotherapy and pain management care.
• Respond to enquiries and communicate with you about your treatment.
• Send appointment reminders, follow-up instructions, and relevant health information.
• Improve our website, services, and patient experience.
• Comply with applicable legal and regulatory requirements.

We take reasonable administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction. Access to patient records is restricted to authorized clinic staff and treating physiotherapists involved in your care.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With your treating physiotherapist or clinic staff directly involved in your care.
• With third-party service providers who help us operate the clinic (such as appointment scheduling or hosting services), under confidentiality obligations.
• When required by law, court order, or to protect the rights, safety, or property of the clinic or others.

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings, though some parts of the website may not function as intended if you do so.

You have the right to:

• Request access to the personal or medical information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to our legal and medical record-keeping obligations.
• Withdraw consent for non-essential communications, such as promotional messages, at any time.

To exercise any of these rights, please contact us using the details below.

We retain personal and medical information for as long as necessary to provide care, meet legal and regulatory record-keeping requirements, and resolve any disputes. Medical records are retained in accordance with applicable healthcare record-keeping guidelines.

If treatment is provided to a minor, information is collected and used only with the involvement and consent of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised "last updated" date.